Skyline Transportation Cancellation Policy

Cancellation and Changes Policies 

We understand your travel plans may change; we will do everything within our ability to accommodate any changes you may need to make to your reservation. A valid credit card will be required at the time of reservation. Reservations will not be considered complete and scheduled until we have credit card information attached.

CANCELLATIONS: 

Client authorizes Skyline Transportation to charge the credit card on file at the time of service and agrees that if service is canceled for any reason outside of the stipulated times for cancellations, no refund will be issued. Round Trips must be cancelled as two separate reservations. Changes and cancellations can be made by calling or texting Skyline Transportation at 1-805-500-3066. 

All reservations require a 48-hour advance notice of cancellation, any reservation canceled less than 48 hours before the scheduled pick-up time or flight arrival shall have a $40 or 20% of estimated fare service charge whichever is greater billed to the credit card on file.  

Any reservation canceled less than 8 hours before the scheduled pick-up time or flight arrival or if the passenger fails to be at the designated meeting area (No-Show) or decides not to travel (No-Go) the full fare, including a 20% service charge, and any accumulated expenses will be charged to the credit card on file.

To avoid being billed as a No-Show, do not leave the meeting location without communicating with Skyline Transportation, if for any reason you cannot locate your driver, call or text Skyline Transportation at 1-805-500-3066, You must contact us by phone or text message with response. Emails do not constitute “making contact”. 

Wait time charges begin 15 minutes after the scheduled pick-up time on departures. After 15 minutes, wait time is retroactive to the scheduled departure. Wait time will be billed at the hourly rate of the vehicle that was reserved. 

The total fare given for reservations is an estimate based on the information that you or your agent has provided. The final fare depends on your actual itinerary. Additional wait time (first 15 minutes is free), Tolls, Parking, Stops, will be added to total cost. 

NO SHOW POLICY: 

Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Skyline Transportation after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and will be charged the full fare, including a 20% service charge, and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call or text us and we will locate your driver and assist you in locating your reserved car.

Non-airport: If you fail to show up at the scheduled pickup time and/or location you provided to us and there has not been any contact with Skyline Transportation after 20 minutes, you will be considered a “No Show” and you will be charged the full fare, including a 20% service charge, and any accumulated expenses. 

CHANGES:  

Skyline Transportation does not guarantee vehicle availability or price for reservation changes. If a change cannot be accommodated and results in a cancellation, the client will be charged for a cancellation, and any accumulated expenses. Any changes to the client’s original reservation and/or to client’s original specifications may be subject to additional charges where appropriate. Therefore, should client request an increase in the duration of service, additional charges shall apply.

Changes to the pick-up location, the number of passengers, destination, etc. may also be subject to a rate increase or additional fees. Where applicable, wait time rates shall be billed based on the listed basic charge. (2) Should the client opt for a significant decrease in the duration of service, or request to be driven to a shorter destination, the basic original rates shall still apply, and client may be responsible for payment of the originally stipulated charges at the discretion Skyline. (3) Should the reservation be changed to a later time or date and then cancelled the original date and time of the reservation will be used to determine cancellation charges. 

LIABILITY:  

(1) Skyline Transportation is not responsible for “acts of God”. Including but not limited to, flight cancellations, airline policies or delays, intra-government travel restrictions, extreme weather, venues being closed, etc. Skyline Transportation shall not be held liable for late arrival caused by, but not limited to, traffic congestion, mechanical breakdown, incorrect pickup and drop-off information, acts of nature, or circumstances beyond company’s control.
(2) Skyline Transportation does not guarantee the outcome or results of any trip, including client’s enjoyment, having fun, getting to a destination on time, being parked or dropped off at the front entrance of a location/event, etc. Skyline Transportation further cannot guarantee provision of multilingual drivers. Additionally, company does not guarantee that the vehicle’s heater and air conditioning will be set to the clients satisfaction.
(3) Should Skyline Transportation for any reason incur any liability, its liability shall not exceed the amount of the fare Skyline Transportation received from client. Skyline Transportation cannot be held responsible in any way for traffic conditions, flight delay, mechanical difficulty, or any other unforeseen circumstances. 

Reservations made on behalf of the client by their agent, such as a hotel concierge, travel agent, executive assistant, etc. Shall not change or nullify any of said client's responsibilities in this policy, nor shall these responsibilities be transferred to their agent unless previously agreed upon by those parties. 

Signature or verbal authorization of the client or agents working on behalf of the client constitutes full and complete agreement and understanding of said client and his/her responsibilities. 

SATISFACTION GUARANTEE:  

Our service is backed by a satisfaction guarantee. Should you be dissatisfied with any aspect of your transportation, please contact us. We will do our best to resolve any issues to your satisfaction. 

Skyline Transportation rates are subject to change without notice. 

No company employee, driver or representative can modify any part of this agreement.